1. Introduction
Nordic Hides And Skins (NH&S) are committed to ensuring your privacy is protected. When using this website you may be required to provide information by which you can be identified- such as Name, Address and IP address which helps us communicate with your browser. This information will be held on a secure server by our host Open Cart who provide an ecommerce platform to enable us to sell our products .
This notice sets out how we use and protect personal information for marketing purposes, including data which we gather from the use of our website.
We are the Data Controller for personal information, relating to people who have:
- Accessed our website
- Agreed to receive marketing information from us
We do not share personal information. We will only disclose personal information for marketing purposes if:
- Required or authorised by law
We do not intend to transfer any personal information used or stored for marketing purposes outside of the European Union.
We will retain your personal information for the period necessary to fulfil the requirements to which you have agreed.
2. THIRD-PARTY SERVICES
The third-party providers we use including Barclaycard and Paypal have their own privacy policies of which we recommend you review to understand how the information we provide to said parties is used.
3. Personal Information We Process
We follow all PCI-DSS requirements when Credit card information is used to make a purchase. This information is encrypted using secure socket layer technology. Once the payment is completed Open Card removes all transaction details.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over third party websites. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites of which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the websites that have been visited.
Email Subscribers:
If you subscribe to emails from us we will require:
- Name
- Email address
Our use and storage of your personal information for email marketing is based on your consent. This means that you will only receive emails and information that you have asked to receive. You can withdraw your consent at any time, by clicking the ‘unsubscribe’ links shown in the footer of the marketing emails we send, or you can email contact@nordichidesandskins.co.uk
If you unsubscribe from emails or withdraw your consent for us to contact you, we will remove you from our marketing list.
5. Our website powered by Word Press.
6. Your Rights
You may request a copy of the personal data we hold about you and you may object to our processing of it (including by way of direct marketing) or ask us to rectify it, restrict the way in which we process it or delete it from our records.
Where we use or store personal information relating to you, you have the following rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
For further information, we have provided a link to the Information Commissioner’s Office’s for additional guidance – Please click the link below.
https://ico.org.uk/for-the-public/
7. Returns And Exchange
We will accept product returns for a full refund or exchange (with exception to Reindeer hides- please see point 8) provided that the customer has notified the company within 10 days of the arrival of their order. All deliveries are tracked. The item returned must be in full resalable condition to obtain a refund. Returns after the 10 day period of delivery will be denied for both a refund or exchange.
8. Returning Reindeer Hides
We offer a 6 month policy for the returning of Reindeer hides. Due to the nature of the item there is a very small possibility they may begin to shed within the first 2-3 months of use. If shedding does occur please contact us to arrange an exchange for another hide similar to the original- contact@nordichidesandskins.co.uk . It is important to note shedding is not a fault with the hide and so does not qualify for a refund at any point. Shedding may occur because the hide has dried out after purchase. If we are not informed of the shedding hide within 6 months we are not obliged to refund or exchange the hide. The care instructions on the reverse of the hide must be adhered to in order to prevent the hide from shedding.
9. Complaints
If you have any cause for concern about our handling of personal information, please contact us by email contact@nordichidesandskins.co.uk for attention of our compliance department.
If we are not able to resolve your concerns about our handling of personal information, you have the right to complain to the Information Commissioner’s Office by following this link. https://ico.org.uk/for-the-public/
This version of the privacy notice was last updated on 11th December 2020.